Thank you for your comments, and sorry for your loss. I have discussed these comments with the team here. We have an open door policy and actively encourage families and relatives to come to discuss any concerns that they have. This would have given us a chance to rectify any problems and made your dad's stay as comfortable as possible. Thank you for stating that you are likely to recommend us in the future. If you would like to discuss this further please do not hesitate to contact me. kind regards.