Hello Karen. Thank you for taking the time to write and post this lovely review of your own (and your mum's) experience at Chollacott House in Tavistock, Devon. It's always fantastic to see comments such as, 'I have not seen my mum look as well as she does now'. I have to agree, we have a fantastic care team at Chollacott House and it is a Care / Nursing Home that I always look forward to visiting myself. We hear what you say about the laundry, this is a problem across the industry. We are, as a company, just in the process of working with a labelling supplier whose system we intend to roll out across all of our homes - we hope this will help to resolve this problem which we appreciate can be very frustrating to our residents. Kindest regards, Nathan.