Thank you for your positive comments about Elm Bank, our team members will be delighted to hear your feedback. We agree that food is an extremely important part of the residents’ experience in the home, and we aim to make dining special. Residents are always given a choice of food at mealtimes, and we hold regular resident engagement meetings to gather information about everyone’s likes and dislikes and take any feedback into consideration to help us develop the next menu. With regards to staffing, we always operate with safe levels and take into account the individual needs of the residents in the home at that time and this is regularly reviewed to reflect any changes. As always, we have an open door policy and should you wish to discuss anything further, I would be happy to meet with you at your earliest convenience.