Thank you for your feedback and I am pleased to hear things have improved since your discussion with the Unit Manager. She has been monitoring your Mother’s bedroom and will continue to ensure that staff keep her belongings tidy and in order.  We are sorry for any inconvenience this caused to you or your family. I hope that we can assure you, that we are always happy to listen to and take on board any feedback given to us, and act upon it for the best outcome for our Residents and their families.