Thank you for your positive comments about the care and support that you and your aunt received at St James Park. The call bell system did have to be replaced as the old system was no longer fit for purpose. There were teething issues with the new system which have been addressed following feedback from Residents, relatives and staff. Neck pendants are now available for all Residents instead of the wrist bands. All clinical staff continue to carry pagers as before but the new ones vibrate to alert them to a call, rather than the previous pagers which beeped constantly often disturbing other residents when staff were delivering their care. There are also additional wall mounted stations in the corridors and the lounge to alert staff that a Resident is calling for assistance, however, following the feedback, the one in the lounge area has been muted.