Thank you for your review, we value all feedback as this helps us to improve our service where required. Having spoken with you regarding your review and explained the issue at the time regarding staffing, I am sorry that you remain concerned regarding staffing levels. Please be reassured that we staff according to Resident dependencies. This is reviewed regularly to ensure that we are meeting our Residents’ needs. Regarding the food, as we have stated previously, we are more than happy to cater to your loved one’s preferences. Following our conversation, I am relieved that the issues around safety, security and activities was misinformation and that you are happy with these aspects of the service we provide. Thank you for your positive comments regarding our staff team who work hard to deliver kind care.  Please do not hesitate to approach the staff team with any issues you have at the time so that they can be immediately dealt with.