Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our staff team and how appreciative you are of the care and attention they give to our Residents. You are correct in pointing out that we have had changes in Home Management over the past 11 years. It is quite normal in this industry for staff to move around and this has not had a detrimental effect on the service provided by the home. HC-One aspires to deliver kind quality care to all our Residents at all times.