Thank you for feedback which is invaluable and helps us to further improve the home. It is really important to us that residents and their families have a positive move into the home. We do try to give as much information as possible prior to their move into the home, however following your feedback we have now reviewed the written information we provide to new residents. I hope that the new Welcome Guide and Statement of Purpose cover many of the questions you needed to ask.  Thank you for your feedback, we really appreciate it to help improve our service.