Dear Helena<br><br>Thank you for your feedback.  We have taken immediate action regarding your comments about the food service and the dining experience.  We are absolutely committed to the highest standards of food presentation and food hygiene and I genuinely believe what you observed will have been an exceptional occurrence. We always strive for the highest standards because we know that mealtimes are very important for our residents. I trust that you will have seen an improvement but if for any reason you remain dissatisfied, please contact me directly at Head Office on 01202 712400 or by email graham.brittain@care-south.co.uk.