Thank you for taking the time to review Middlesbrough Grange and we are pleased you rate our care/support as good. We have discussed your family member’s individual circumstances with you in detail. We endeavour to meet the needs of all residents, however, when we can no longer do so and this negatively impacts on the well-being of other residents, we have to take the difficult decision to move a person to a more suitable care environment. Health professionals fully supported this decision in the best interest and welfare of the resident concerned.