We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.<br><br>We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.