Thank you, Alan, for your feedback and for taking the time to share your experience of our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Craighead Care Home did see some friendships flourish with both the Care team and residents. Thank you again Alan, if there is anything more we can do please do not hesitate to reach out.