Thank you for your kind comments. I will ensure that all our staff are made aware of them. You have also noted that there are issues with our laundry service and I can only apologise for this. To enable me to resolve this issue, could we make an appointment to discuss exactly what is missing? I know you are a regular visitor so if you would like to come to see me to make an appointment or call me on 01268 491491 at your earliest convenience. Once again, thank you for your kind words and your continued support of Oaklands.