Dear Jayne,<br><br>Thank you for taking the time to review Hengist Field Care Centre. <br><br>I have passed your comments on to the Operations Manager (Silvia Barret) and the relatively new Home Manager (Neli Koleva). Neli would like to arrange a meeting with yourself regarding the comments made and to discuss possible improvements you feel would benefit both your Mother and the other residents at the Home.<br><br>Once again, thank you for your comments and assisting us with our Continuous Improvement Programme.