Thank you for taking your time to offer your feedback. We always value both positive and negative observations. We are sorry to hear that we haven’t met your expectations and it would be most helpful if you could meet with our Home Manager to discuss this.<br>We have recently reviewed our staffing levels and are working above the required staff to resident ratio. We have also undertaken a successful recruitment campaign and have had a number of new starters join us. We will look at the food offered and will undertake a survey of the food and dining experience and will make any improvements that we can. Our Home Manager has an open-door policy and encourages time with residents and families and we do hold regular meetings. <br><br>Once again thank you for your feedback.