As per conversation with the care manager last week, we confirmed that your dad was offered lunch/tea but as he was busy, he refused and we returned at a later time. The room your dad is in you chose personally, we did offer you other rooms that were brighter and bigger, and you chose the room in question, so think this is unfair to mention. We have over and above staffing numbers at all times. Evening meals are prepped and cooked by the kitchen staff not care staff. Only special last minute request by residents are then cooked by care staff in the evening, as no request is too big for our team.