Thank you very much for taking the time to leave your feedback and I hope that you are coping after the loss of your father, who was a much-loved member of the community here. We always endeavoured to ensure that his stay was happy and comfortable and our belief is that is how he felt.<br><br>We also aim to attend all our resident’s funerals if possible. Team members were made aware, but unfortunately, due to needs at the community on the day of your father’s funeral, no one was able to attend. If certain team members did not receive this information we can only apologise. We have discussed this as a team to see whether there is anything we can do differently in future. <br><br>We are also sorry about the jumpers you state have shrunk. My deputy manager and I have reviewed our laundry and housekeeping processes and have assurances that this hasn’t happened to anyone else and should not happen to anyone else in the future.<br><br>We are proud that your father made his home with us and our thoughts remain with you and the family at this difficult time. <br>The Sunrise of Guildford Team