Many thanks for your review of Elburton Heights Care Home. I am so pleased to hear that your mother has certainly benefited from the care she is receiving in the home. I am sure that the team will be delighted to know that their hard work has been recognised.<br>With regard to your comments regarding the change of Home Manager in the home, I am pleased to say that the Home Manager who had been at the home for a number of years moved to a larger home of ours, also in Plymouth, and continued to oversee the home and her staff team until the new, experienced, Home Manager arrived at the home and still continues to support with all aspects of a hand over. I am sure that upon meeting the new manager, you will be assured that the home is in safe hands and will continue to deliver the excellent care it is known for. <br>With regard to the change of hot water boiler, the need to fit a new boiler was identified when we took on the home 2 years ago. Plans were put in place to decommission, carry out works and replace the old boiler for the new in the smallest window of time we could possibly manage. This did take time to ensure that the best contractors, equipment and checks were in place to complete the job. Plans were also made to ensure that the impact on the residents was also minimal. Thankfully, it's all now completed and everything is working well and hot water is in abundance. <br><br>Thank you for your review. Kind Regards