Thank you for taking the time to review our home, we are pleased to hear that you would recommend Elm Bank to others. We pride ourselves on our high standard of care and we always operate with safe staffing levels, ensuring we take into account the individual needs of each resident and this is regularly reviewed to reflect any changes. We have a varied programme of stimulating activities on offer, including trips and outings, and residents can get involved in as much or as little as they like. Following our recent chat about this, it was clarified that your Father doesn’t always want to take part in the activities, so we discussed together further strategies we can use to keep him stimulated and happy in our home. Thanks again for your review, we appreciate all feedback as this helps us further improve the service we provide.