Thank you for your feedback, I am very pleased to hear that after 9 years in your old care setting that you feel settled and like you belong, this is the positive feeling of wellbeing we aim for. It is very sad when one care home closes, and if there is anything more we can do to support you through the transition, please do not hesitate to ask. I am happy to receive the positive comments and that our staff are very friendly, and willing to help.  We believe this to be very important for anyone living in social care. In relation to your cream, I have discussed this with yourself on a 1-1 level and I believe this problem has now been resolved. I have liaised with our housekeeping department who will ensure your laundry reaches you in a timely manner. I will pass this feedback to the team, and thank you for taking the time to do a review.