Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our staff team and home environment.  We work hard to ensure the happiness and wellbeing of our residents, which includes organising events at the home for their enjoyment.  I am glad you found a recent event to have afforded you quality family time with your loved one. Please be assured with regard to toileting support requirements, every resident has an individual care plan detailing their own support needs, preferences, personal hygiene and continence needs. These are reviewed monthly in consultation with residents or more often if required, and colleagues endeavour to work to these plans daily. Please accept our apology that you felt some residents were not attended to in a timely manner when you visited; we will review how we facilitate events in future to ensure this does not become a concern again.