Dear Jo, <br><br>Thank you for taking the time to leave us a review. We are sorry that you did not find our service as you would have expected, and we thank you for highlighting to us the shortfalls in your Mum’s stay. Sharon the Home manager fully investigated each concern raised and we have implemented changes as a direct result.<br>Please accept our sincere apologies that on this occasion we did not meet the expectations from your initial visit to the home and we wish both you and your Mum the very best for the future.<br><br>Kind regards<br>Kate Russell