Thank you for sharing your feedback. During your stay, our Regional Manager was happy to discuss any concerns with you, to put your mind at ease.<br>We were happy to provide you with an extra heater to make you comfortable within 48 hours after the risk assessment took place. <br>We appreciate that you had some queries regarding the food, and we provided you with meal options that you would enjoy. If you have additional questions or feedback, we would like to discuss it with you so please get in touch.<br>Best wishes