Thank you for your review of Sunnybank House.<br><br>We pride ourselves on the consistently high level of personal care provided at Sunnybank House. I am sorry your experience was not to the standard you expected. I apologise for the lack of a shower for the first three days and am reassured to see from our records that we made regular offers of showers and personal care to your mother throughout the remainder of your mum’s stay. <br><br>I apologise if the night staff were a little too loud on one night of your mother’s stay. We have reminded the night team members to restrict themselves to private areas for any potentially intrusive team member small talk as I am sure being woken unnecessarily by any means is upsetting and we acknowledge is entirely unacceptable.<br><br>If you would like to contact us about the “day-to-day goings on” that you found slightly worrying, then please do pop in to discuss this. We value all feedback and are committed to continually improving the service that we provide to our residents at Sunnybank House and in all of our Cinnamon Care Homes.