Thank you for taking the time to give us your feedback. Northview Lodge’s team is passionate about providing kind and bespoke care for our Residents. We are sorry that you have not always experienced excellent communication and interest from our team. We will continue to discuss the importance of kindness, engagement and communication with teams and we will continue to ask for feedback from our Residents. We would like to invite you to talk to us at any time to discuss any aspects of your care.