Thank you for your feedback regarding your visit to Cedrus House.  We are very pleased to know that you feel that the staff are all so friendly and that you are impressed with the facilities at the home. It is great to know that you would be likely to recommend the home to others.<br>We are sorry to hear that you feel that changes in staff can be unsettling for your gran.  Whilst it is sometimes necessary to use agency staff, it is minimised wherever possible, to maintain familiarity.  At Cedrus House, we are currently working to recruit more permanent colleagues to address this.  <br>Thank you for your comments regarding the difficulties that your gran sometimes has with cutting up food due to having weak wrists.  Whilst we try to enable residents to be as independent as possible, there are always staff members available at mealtimes to support if required and we are always very happy to provide assistance with cutting up food. <br>We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service.  Once again, thank you for taking the time to pass on your comments.  At Cedrus House, we have an open door policy, and you are always welcome to visit and discuss any concerns you have with the management team.