Thank you for raising your concerns with us. I am sorry that you found the kitchen area to be below the standard expected. Regular walks around the home are undertaken by management and as part of this spot checks of the kitchen areas and fridges are completed. I have spoken with housekeeping colleagues and raised your concerns with them and they are now paying extra attention to the kitchen areas as a result. Relatives meetings are displayed and these are planned wherever possible in advance, in order to ensure relatives have the opportunity to attend. I cannot comment in relation to the issue you raised relating to your relative via this forum but would be happy to meet with you to gain more information, in order to investigate this. Please be advised that I operate an open door policy and am happy to deal with any such situations as they arise.