First impressions are very important, it is lovely to hear that you have been satisfied with the service we offer from day one.  <br>The reception staff are the first point of contact for anyone coming into the home and they do a great job of welcoming people and getting to know them. I am so proud of the care staff and the relationships they have built with our clients, there is a lovely atmosphere here at Woodlands Lodge, we continually strive to maintain and improve the service that we provide. Thank you very much for your lovely comments.