Thank you for your kind words and identifying some areas of improvement for consideration, we value your input and comments. We are constantly reviewing and planning to ensure we are providing a quality service and kind care to our residents at Godden Lodge, we will use your words constructively to support improvements. I understand that you have recently had contact from the Deputy Home Manager in relation to the care of your mother. If there are any further concerns please do not hesitate contact to the Home Manager or Deputy Manager again.