Thank you so much for the lovely compliments, it means a lot to me and the staff team at Meadow Bank to read such lovely feedback about your thoughts and your mother’s views of our home, we are very grateful. I am sorry that you are not happy with the time it takes to get some jobs done. I have taken on board your concern and have discussed this with the maintenance operative to ensure all tasks, however big or small, are dealt with in a timely manner. We have a maintenance diary that we ask colleagues and visitors to write in if there are anything that needs completing, this is situated next to the manager’s office under the T&A terminal.