We thank you for taking the time to provide a review. It was a pleasure meeting you and discussing personally areas of concern. I am happy you now feel reassured that we are now keeping staff on the same floor as much as possible, to enable our residents to build good rapport with our staff. Whilst we constantly carry out medication reviews, some items are not stock piled topical medication but we do liaise with the GP on his visits and will ask that an extra prescription is written to ensure sufficient topical medication available to prevent running out between prescriptions. We are committed to delivering quality care and all staff complete mandatory training and I am pleased you acknowledge that many of our team do a very good job and are genuinely caring. I will share your feedback with the team as I would like you to feel every carer in our home, maintain equally high standards.