To Clive, our management team work hard to ensure that all of our residents are kept safe as well as to ensure our team delivers great care to all of our residents at all times. We were disappointed to read your comments and would appreciate an opportunity to discuss your concerns at any time at your convenience – our door is open 24/7 to our residents and relatives. Woodland View has an excellent reputation throughout the community and we will seek to reassure you that this is deserved at all times.