Dear Bow,<br>I am sorry that you have not been happy with the service provided to your friend. I am disappointed that we have not had the opportunity to resolve these issues, my phone number is on the reception desk along with local complaints, procedures and links to feedback pages for CQC and the local authority.<br>We have now made contact and when I do receive your response I can look at the issues you experienced, as I am always keen to improve service delivery.