Thank you for reviewing Rowan House, we welcome it and will work hard to address all concerns raised. We did have some turnover of staff 3 years ago, however, we received no complaints relating to the standard of care for this period. There is always some degree of staff turnover and all new staff undergo a comprehensive induction and training programme. All staff have achieved their NVQ 2 in Health and Social Care, as a minimum, whilst the majority of staff have achieved higher NVQ qualifications in care. We currently have two staff members under the age of 18 who are very enthusiastic and are showing great promise.
We pride ourselves on providing the highest standards of care and we are always striving to improve. This is reflected in our 'Good' CQC rating across all five categories. We regularly receive positive feedback from families and professionals and the home has a great atmosphere.
In relation to the singalong evening; the request was suggested to us by the reviewer. We welcomed it and agreed they could come. As the event was not organised by Rowan House, we did not provide any refreshments. We hold regular choir visits along with numerous other activities and events, which are very popular with families and residents.
We apologise for any inconvenience and will work hard to address all concerns raised. In future please do not hesitate to contact me directly or a member of my senior team.