Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased that you feel improvements have been made in our home and have responded directly to you regarding your concerns around the flooring. As previously discussed, we are happy to look at alternatives but only if this will be in the resident’s best interests. Please be assured the existing flooring is cleaned daily and shampooed weekly. We look forward to discussing options, if appropriate, with you.