Thank you for taking the time to write a review and for your comments. I’m sorry that you and your family feel disappointed in South Moor Lodge, we work hard to make sure all residents and their family have a positive experience with us and on this occasion, we fell short of those standards. During the time your mother/grandmother was with us we experienced a sudden increase in occupancy leading up to Christmas, which did temporarily put a lot of strain on our staff despite increased staffing levels. We will avoid a similar situation in the future and make sure any new residents join us gradually.  <br><br>Our Managing Director would like to have a conversation with you to get more detailed feedback about the issue’s your family had at South Moor Lodge and how we can do better in future, would it be possible for you to get in touch and provide your contact details so he can give you a call (info@jasminehealthcare.co.uk) Again please accept my apologies and our assurance we have taken action on the points highlighted in your review.