Thank you for your review and for your kind words and excellent scores in each and every aspect of your mothers care. It's never an exact science to know when a resident is taking a turn for the worse but I know that the team were in contact with you and the GP spoke to you to explain how poorly your mother was. It is always such a distressing time for a family. I understand that you were able to be with your mother as she passed away peacefully. Please accept our condolences at this sad time.