Thank you for your positive comments about our home, it is great to hear you find our atmosphere to be 'bright and welcoming' and you find our housekeeping to be 'excellent'. At Lawton Manor, we always operate at safe staffing levels and this is frequently reviewed to reflect the needs of our residents, however, we will review this following your feedback. We pride ourselves on the dining experience we offer, and we take on suggestions from regular residents' meetings when planning the menu - why don't you pop along to the next meeting so we can ensure there are more dishes that your friend enjoys on the menu in addition to the soups and sandwiches? With regards to the buzzer system, we have looked at allocating buzzers to certain floors however we feel this would not be safe as in an emergency the buzzer needs to be heard around the whole home. Thanks again for your feedback, if you’d like to discuss anything further please feel free to pop in and see me for a chat on your next visit.