Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased you felt the overall experience was good and that you are extremely likely to recommend our home. We apologise that communication could have been better, however following the preadmission assessment on 18 January 2019, it was discussed with your Father and sister who was at the assessment, that we could admit the following day. The hospital ward was also made aware of this so that transport and medication arrangements could be made; our understanding was that this information would have been relayed to you. We will endeavour to improve communication between all involved to avoid this happening again.