Thank you so much for taking the time to complete a review for us! Thank you for your kind words, we always try to make our home a friendly and approachable environment. Just so you are aware, there are books available in our blue lounge as part of our mini library, these are readily available to anybody. Regarding laundry, we are working on this and are currently running a name tag system where we can order the name tags for you - so that we can ensure a more efficient system. Please inform the main office if you require name tags. <br>Thanks again!