Thank you for your positive comments about our home, it is great to hear that you’d recommend Bamfield Lodge to others. Whilst we are actively recruiting and adding to our dedicated team, we have used some agency support to ensure that we always work at safe staffing levels which is reviewed on a regular basis. We aim to keep continuity within the team and ensure there are always team members on shift who know the residents well. Your issues regarding agency workers have been investigated and we take these issues very seriously. Thank you again for taking the time to review our home.