Dear Doreen<br>It was lovely to meet you in the home when you were visiting another resident. I enjoyed sitting and talking to you about the journey you had with both your parents in the home. I am pleased that you were happy with the service you received and it is great that you trusted us with both your Mum and Dad. Do keep coming to the home for a visit and thank you so much for the review.<br>Kind regards<br>Home Manager.