Thank you for your lovely comments about our home, it is great to hear how happy you are with the care your parents are receiving at Avery Lodge. We take pride in the service that we offer, including our dining experience, so we are pleased that you find the food to be "very good" and we apologise for any occasions that dietary requirements have been missed. We track residents dietary requirements using ‘food passports’ which detail requirements, likes and dislikes. We have recently re-visited all of our food passports and have also purchased new menu boards which are located in the dining room and detail all elements of the meal, so that residents, where able to, can choose their own meat, vegetables and condiments. We hold monthly food committee meetings and conduct a ‘you said, we did’ where all aspects of food and service delivery can be discussed - all residents are invited to this.