Thank you for taking the time to complete this review of Ash Croft House. <br>I am sorry that you are not happy with the service you feel has been provided and would like to be given the opportunity to address these issues further by corresponding with you directly. I have sent a letter of invitation to come in and meet with me as the Home Manager and look forward to being able to resolve the issues raised here. As of the date of publication of this review, we have not received a response in regards to arranging a meeting.<br><br>We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.