thank you for your review the contents of which we take very seriously.<br>We bought Northleach Court from Blanchworth around the time your review relates to and we are very much aware of the poor performance of the previous owner.<br>As I hope you have already seen, we are very committed to making many fundamental changes in all areas including management, improving staffing, changing standards, providing far more training and carrying out a complete refurbishment of the building which has already started. Within all of this, we have a detailed focus on the hour by hour and day to day care of our residents. Whilst Rome was not built in a day, I believe that in a short period of time you will see that the majority of your concerns have been addressed.<br>In the meantime, please bring all and any of your concerns directly either to the manager or myself as the owner and responsible person.