Dear Victor,<br><br>Thank you for your recent review of Linfield House. Your feedback is appreciated.<br><br>We are pleased that you feel current staff are excellent, and you have rated the food, facilities and activities highly. <br><br>I know you’ve recently spoken with our Head of Quality and Customer Services about your concerns, and as a result, the issues you have raised have now been highlighted to senior management.<br><br>The management team at Linfield will keep you updated as to what changes will be implemented. <br><br>In the meantime, if you have any other concerns please don’t hesitate to contact the manager. <br><br>Regards, Head of Marketing and Communications