Cedrus House provides nursing and residential care for elderly residents. When a resident moves into the home, we create a detailed care plan to ensure they receive the most appropriate care for their needs. This is reviewed on a regular basis. Although we try to meet each and every individual’s needs, younger people may not benefit from some of the activities on offer which are so enjoyed by our residents.<br> <br>Managers try to deal with complaints fairly and will always uphold them if, after investigation, they are found to be genuine.<br> <br>We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House, we have an open door policy and you are always welcome to visit again and discuss any concerns you have with the management team.