Thank you for your positive comments about our home, it is wonderful to hear how pleased you are with your Father’s care here at Avery Mews and that you find the home to be ‘bright and cheerful’. The team will be delighted to hear your feedback. With regards to staffing, we always operate at safe levels and on most days we work with additional carers so are above the required level. This is regularly reviewed to meet our residents’ needs. If there’s anything you wish to discuss further, my door is always open if you’d like to pop in for a chat on your next visit to the home.