Thank you very much for your feedback – we’re delighted with your positive comments and scores. With regards to your feedback about a key worker system, I would like to assure you that our team leaders are responsible for supporting the residents on each of our suites. They are the main contact for both the resident and their relatives, so please talk to them directly if you have any questions or concerns. We are looking to review the system in the near future to ensure our senior carers also have responsibility for specific suites within the home. We appreciate your feedback and thank you for taking the time to leave us a review.