Thank you for taking the time to make a review in respect of Eastbourne House. I am sorry that you had a poor experience with regards to taking your mother out. I have investigated your concerns and found that although you did make staff at the reception aware that you were taking your Mother out, the staff working on the floor weren’t aware and so when they could not locate her they followed the correct process. Please accept my apologies for any distress this may have caused. In the future when taking your mother out, if you would be so kind as to make the staff working on the unit aware when you leave, and in addition to this, where the front of house staff are made aware that a resident is going out, they will contact the unit to double check that they are aware.